Common Cosmetic Defects - Laptops
Overview
This reference outlines the cosmetic conditions most commonly observed on refurbished laptops, organized by component: the chassis and housing, the keyboard and input devices, and the display. These conditions reflect normal wear consistent with previously used equipment and do not, in themselves, indicate a functional defect.
Chassis and Housing (Plastics)
| Defect Type | Description |
|---|---|
| Scuffs / Blemishes | Heavy surface scuffing or blemishing on the exterior casing. |
| Removed Engraving Marks | Scratches or surface marks remaining where a personalization engraving has been removed. |
| Dents | Light, medium, or deep denting of the housing. |
| Scratches | Light or deep scratching of the exterior surface. |
| Cracks | Small cracks present in the plastic housing. |
| Missing Hardware | Missing hinges, rubber feet, or similar small components. |
| Chips | Small chips in the plastic housing. |
| Discoloration | Discoloration of the case. |
| Paint Wear | Peeling or worn paint on the exterior surface. |
| COA Label Condition | Illegible or worn Certificate of Authenticity (COA) label. |
Keyboard and Input Devices
| Defect Type | Description |
|---|---|
| Keys | Visible wear on keycaps consistent with normal use. |
| Palm Rest | Visible wear on the palm rest area. |
| Keypad | Visible wear on the numeric keypad, where applicable. |
| Trackpad | Visible wear on the trackpad or mousepad surface. |
Display
| Defect Type | Description |
|---|---|
| Brightness | Display appears dim relative to normal operating brightness. |
| Color Tint | Yellow tint visible on the display. |
| Pitting | Light or heavy pitting in the display surface. |
| Spotting | Light or dark spotting, ranging from barely noticeable to noticeable when the screen is powered on. |
| Nicks | Small, superficial nicks on the display surface. |
| Scratches | Light or heavy scratching on the display surface. |
| Dead Pixels | Up to five dead pixels may be present, typically located along the screen perimeter. |