All electronics sales include a 30-day repair or replacement warranty. Educational sales have extended warranties (1, 3, or 5 years) with advance exchanges and shipping included. The warranty is explicitly stated on the sales order and invoice.
Advance exchanged units are billable if the defective unit isn’t returned to CompuCycle within 30 days of the customer receiving the replacement.
You can return/exchange a product for up to 30 days from the date of purchase. Receipts are required for all returns. Non-Defective asset returns may carry a 20% restocking fee. Software is not returnable. Return Policy for eCommerce sites (i.e. eBay) are posted on the site and communicated to the customer using the respective platform.
Collectible and Specialty Electronics may be returned at no cost to the buyer.
Domestic Returns (from eCommerce and Direct sales)
1. Requests for returns are handled electronically via the online or via phone by the sales department.
2. Requests for returns must be received within 30 days of the ship date.
3. The customer shall be given an RMA number to be listed on the returned package. No package will be accepted without an RMA number written on the outside of the package. RMA numbers are only valid for 30 days from the date of issue.
4. Refunds for credit card/PayPal/online payments will be refunded on the same credit card/account.
5. The return policy will be clearly stated online for customers.
6. The return policy will be listed on the sales receipt/packing slip.
7. Once received, returned merchandise will be stored on the return rack and recorded on the RMA Log.
8. Returned merchandise will be evaluated by the testing department. The condition will be recorded on the RMA Log. (returned to inventory, returned to testing, defective/scrapped, etc.)
Educational Returns
1. Requests for returns are handled electronically via the online or via phone by the sales department.
2. Requests for returns must be received within 30 days of the ship date.
3. The customer shall be given an RMA number to be listed on the returned package. No package will be accepted without an RMA number written on the outside of the package. RMA numbers are only valid for 30 days from the date of issue.
4. Refunds for credit card/PayPal/online payments will be refunded on the same credit card/account.
5. The return policy will be clearly stated online for customers.
6. The return policy will be listed on the sales receipt/packing slip.
7. Once received, returned merchandise will be stored on the return rack and recorded on the RMA Log.
8. Returned merchandise will be evaluated by the testing department. The condition will be recorded on the RMA Log. (returned to inventory, returned to testing, defective/scrapped, etc.)